The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the Furry Tails Dog Training website collects, stores and uses.
Who are we?
Furry Tails Dog Training. Rachel Smith is the main contact and head trainer.
How do we collect personal information from you?
Furry Tails Dog Training collects personal information via the following means:
· when you send us an email
· when you call us on the telephone
· by SMS
· by registration forms
What type of information is collected from you?
The personal information we collect might include:
· Your name and contact information (including email address and phone number) which you provide to us when you telephone us, send us an email, or communicate in any other way?
· Other information relevant to client enquiries e.g. what your dog training requirements are.
· Invoicing information (including company name and invoice address) which you provide to us when you choose to purchase our paid services
Website usage data - we may monitor your use of this website using cookies.
For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.
How is your information used?
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, and for the following reasons:
· to contact you in response to a specific enquiry or request
· to collect payments and send invoices and statements
· to supply products and services
· to notify you of changes to our legal terms or compliance requirements etc.
· to contact our customers relating to past, present and future sales
· to inform you off any changes to class times/locations/cancellation of classes
Who has access to your information?
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Data Controllers (see below).
We will not contact you for marketing purposes, however, if you are an existing client, we may contact you about information about services being provided to you if the need arises.
You have the right to ask for a copy of the information Furry Tails Dog Training holds about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).
We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.
Our data controllers are:
Tel: 07875 844130
Security precautions in place to protect the loss, misuse or alteration of your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Furry Tails Dog Training will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security on our systems. If you believe your Personal Data has been compromised, please contact us.
Any hard copy forms are stored for up to 1 year and then destroyed.
Use of 'cookies'
Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor (see below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
It is possible to switch off cookies by setting your browser preferences.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
If you email us directly, or via an email at the mailto hyperlink, the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.
Receiving communications from Furry Tails Dog Training
Service alerts and As required, Furry Tails may email a service-related announcement e.g. if a class canceled or changed for any reason, we might send clients an email to notify them of this. These communications are not promotional in nature announcements
In accordance with the user’s option, we regularly respond to users’ service requests and inquiries via email or telephone.service account
About this website’s server
This website is hosted in a virtual server by Wix within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions.
Our third-party processors
We use a number of third parties to process personal data on our behalf.
16 or Under
We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our lawful basis for processing this data
We will ensure we have your permission to use the data necessary for the fulfilment of services provided or to take steps to procuring further orders.
Furry Tails Dog Training will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The Data will be reviewed at least annually.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2019, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to Rachel@furrytailsdogtraining.co.uk